Frequently Asked Questions

Yes. We want you to be satisfied with your Hollow Vale order.

Eligible returns and exchanges are accepted in accordance with our return and refund policy.

If the desired size is still available and your item meets our return conditions, an exchange may be possible.

Contact us at info@hollowvale.ca so we can assist you.

Returned items must be in their original condition, unworn, unwashed, and with all original tags still attached.

Certain items may be excluded from returns when clearly identified as final sale.

Contact us as soon as possible at info@hollowvale.ca with your order number and photos of the item you received.

We will review the situation and make sure an appropriate solution is provided.

When applicable, a size guide is available directly on the product page.

We recommend reviewing the measurements before placing your order, as the fit may vary between products.

Care instructions may vary depending on the product and materials used.

Always refer to the care label on your item to help preserve its quality and longevity.

Some products may be restocked, while others may be produced in limited quantities.

Follow Hollow Vale and subscribe to our communications to stay informed about restocks and upcoming releases.

Hollow Vale focuses on considered collections and selected releases rather than constant large-scale production.

Certain pieces may therefore be available in limited quantities and may not return once sold out.

Available payment methods are displayed directly at checkout.

Options may vary depending on your device and location.

Yes. Payments are processed through our e-commerce platform and its secure payment providers.

Hollow Vale does not directly store your complete payment card information.

Unless otherwise stated, prices on Hollow Vale are displayed in Canadian dollars (CAD).

Code-based access is part of the Hollow Vale experience and allows us to provide our community with privileged access during certain periods and releases.

You can request access directly from the Hollow Vale entry page by joining the access list.

Once your access is granted, your personal code will be sent to you by email.

First, check your spam or junk folder.

If you still cannot find your access email, contact us at info@hollowvale.ca.

Your access code is personal. We recommend keeping it to yourself to preserve the members-only access experience of the Hollow Vale community.

Yes. Hollow Vale is interested in collaborating with people who genuinely connect with the brand's world, values, and aesthetic.

Not necessarily.

We value authenticity, quality content, and genuine community engagement more than follower count alone.

You can contact us at info@hollowvale.ca or reach out to Hollow Vale through our social media channels.

Briefly introduce yourself, share your social profiles, and tell us why you would like to represent Hollow Vale.